Privacy Policy

Last updated: January 15, 2024

Introduction

At Maidly.ai ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered cleaning service.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for our service
Schedule a cleaning appointment
Provide feedback or preferences
Contact our customer support
Subscribe to our newsletter

This information may include:

Name and contact information (email, phone, address)
Payment information (processed securely through Stripe)
Home access details (keys, codes, special instructions)
Cleaning preferences and feedback
Pet and family information relevant to cleaning services

Automatically Collected Information

When you visit our website or use our service, we may automatically collect:

Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent, click patterns)
Location data (for service area verification)
Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

Provide Services: Schedule cleanings, coordinate with crews, process payments
AI Learning: Train our AI system to remember your preferences and improve service quality
Communication: Send service updates, confirmations, and support messages
Improvement: Analyze usage patterns to enhance our platform and services
Safety: Ensure the security of your home and our crew members
Legal Compliance: Meet legal obligations and protect our rights

AI Memory System

Our AI assistant learns from your feedback to personalize your cleaning experience:

What We Store

Cleaning product preferences and allergies
Home access instructions
Pet behavior and care notes
Special attention areas and delicate items
Scheduling preferences

How It Works

Your feedback is processed using natural language processing
Preferences are stored as encrypted, structured data
Our AI generates crew briefings based on your preferences
The system continuously learns and improves from your feedback

Your Control

View all stored preferences in your customer dashboard
Edit or delete any preference at any time
Pause AI learning temporarily or permanently
Export all your data in a readable format

Information Sharing and Disclosure

Service Providers

We may share your information with trusted third parties who help us operate our business:

Cleaning Crews: Receive relevant preferences and access instructions
Payment Processors: Stripe for secure payment processing
Technology Partners: Cloud hosting, AI services, and analytics providers
Communication Services: Email and SMS providers for service notifications

Legal Requirements

We may disclose your information if required by law or to:

Comply with legal processes or government requests
Protect our rights, property, or safety
Protect the rights, property, or safety of our users or others
Investigate fraud or security issues

What We Don't Share

We never sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement robust security measures to protect your information:

Encryption: All data is encrypted in transit and at rest using AES-256
Access Controls: Strict employee access controls and regular security training
Infrastructure: Secure cloud hosting with regular security audits
Monitoring: 24/7 security monitoring and incident response procedures

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

Active Customers: Data retained while you use our service
Inactive Accounts: Data deleted after 2 years of inactivity
Legal Requirements: Some data may be retained longer for legal compliance
User Deletion: You can request immediate deletion of your account and data

Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Portability

Request a copy of all personal information we have about you
Export your data in a machine-readable format

Correction and Updates

Update your personal information through your account dashboard
Request correction of inaccurate information

Deletion

Delete your account and all associated data
Request deletion of specific information or preferences

Opt-Out

Unsubscribe from marketing communications
Disable AI learning and preference storage
Opt out of non-essential cookies

Cookies and Tracking

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze website usage and performance
Provide personalized content and recommendations
Ensure security and prevent fraud

You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy on our website
Sending an email notification to registered users
Providing notice through our service interface

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@maidly.ai
Address: Maidly.ai Privacy Team, Dallas, TX
Phone: 1-555-MAIDLY

We will respond to your inquiry within 30 days.

This Privacy Policy is effective as of January 15, 2024. We are committed to protecting your privacy and will continue to update our practices as we grow and evolve.