maidly.ai

Terms of Service

Last updated: January 15, 2024

Agreement to Terms

By accessing or using Maidly.ai's services ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

Description of Service

Maidly.ai provides AI-powered home cleaning services that learn and remember your preferences to deliver personalized cleaning experiences. Our Service includes:

  • Professional home cleaning services
  • AI-powered preference learning and memory system
  • Online booking and scheduling platform
  • Customer dashboard and communication tools
  • Quality assurance and satisfaction guarantee

Eligibility

To use our Service, you must:

  • Be at least 18 years old
  • Have legal authority to enter into this agreement
  • Reside in our current service area (Dallas suburbs)
  • Provide accurate and complete information during registration

Account Registration

When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for:

  • Safeguarding your account password
  • All activities that occur under your account
  • Immediately notifying us of any unauthorized use
  • Keeping your contact information up to date

Service Booking and Scheduling

Booking Process

  • All bookings must be made through our platform or authorized channels
  • Bookings are subject to availability and crew scheduling
  • We reserve the right to decline service for any reason
  • Confirmation will be sent via email or SMS

Cancellation Policy

  • 24+ hours notice: Full refund or free rescheduling
  • 12-24 hours notice: 50% cancellation fee
  • Less than 12 hours: Full service charge applies
  • No-show: Full service charge plus $50 fee

Rescheduling

  • Reschedule up to 24 hours before service at no charge
  • Emergency rescheduling may be accommodated case-by-case
  • Weather-related cancellations are handled without penalty

Payment Terms

Pricing

  • All prices are listed in USD and include applicable taxes
  • Pricing may vary based on home size, service frequency, and add-ons
  • Beta pricing is subject to change with 30 days notice
  • Additional services requested during cleaning may incur extra charges

Payment Processing

  • Payment is processed automatically after service completion
  • We accept major credit cards and ACH transfers
  • Payment processing is handled securely through Stripe
  • Failed payments may result in service suspension

Refunds

  • Satisfaction guarantee: We'll re-clean at no charge if unsatisfied
  • Refunds are processed within 5-7 business days
  • Partial refunds may be issued for incomplete services
  • Dispute resolution follows our customer service process

Home Access and Security

Access Arrangements

You are responsible for providing safe and legal access to your home:

  • Provide clear access instructions and any necessary keys or codes
  • Ensure all access methods are legal and authorized
  • Notify us immediately of any access changes
  • Be available by phone during the service window

Security and Safety

  • Our crews are background-checked, insured, and bonded
  • We maintain comprehensive liability insurance
  • You should secure or remove valuable items before service
  • Report any security concerns immediately

AI Memory System

How It Works

Our AI system learns from your feedback to improve service quality:

  • Feedback is processed to extract cleaning preferences
  • Preferences are stored securely and used to brief crews
  • The system continuously learns and adapts to your needs
  • All data processing follows our Privacy Policy

Your Control

  • You can view, edit, or delete preferences at any time
  • You can pause or disable AI learning
  • You can request data export or deletion
  • Crew briefings are generated from your stored preferences

Service Standards and Expectations

Our Commitments

  • Professional, trained, and background-checked crew members
  • Use of quality, eco-friendly cleaning products
  • Respect for your home, property, and privacy
  • Consistent service based on your preferences
  • Responsive customer support

Your Responsibilities

  • Provide a safe working environment
  • Clear communication about preferences and expectations
  • Timely feedback to help our AI system learn
  • Respect for our crew members
  • Prompt payment for services rendered

Prohibited Uses

You may not use our Service:

  • For any unlawful purpose or to solicit unlawful acts
  • To violate any international, federal, provincial, or state regulations or laws
  • To transmit or procure the sending of any advertising or promotional material
  • To impersonate or attempt to impersonate the Company, employees, or other users
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
  • To submit false or misleading information

Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of Maidly.ai and its licensors. The Service is protected by copyright, trademark, and other laws.

Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices.

Disclaimers and Limitation of Liability

Service Availability

  • Service availability is subject to crew scheduling and capacity
  • We may suspend service for maintenance or improvements
  • Weather or emergency conditions may affect service delivery
  • We are not liable for delays beyond our reasonable control

Limitation of Liability

In no event shall Maidly.ai, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

Insurance and Damages

  • We maintain comprehensive liability and bonding insurance
  • Damage claims must be reported within 24 hours of service
  • We will investigate and resolve legitimate damage claims promptly
  • Our liability is limited to the cost of repair or replacement

Indemnification

You agree to defend, indemnify, and hold harmless Maidly.ai and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).

Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will cease immediately.

Governing Law

These Terms shall be interpreted and governed by the laws of the State of Texas, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

Contact Information

If you have any questions about these Terms of Service, please contact us:

  • Email: legal@maidly.ai
  • Address: Maidly.ai Legal Team, Dallas, TX
  • Phone: 1-555-MAIDLY

These Terms of Service are effective as of January 15, 2024. By using our Service, you acknowledge that you have read and understood these Terms and agree to be bound by them.